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Missing Play Money chips purchase

If you haven't received the Play Money chips for your purchase, email us a screen capture of the proof of payment for the purchase in question.

Desktop Users

Depending on the payment method you used, please send us a screen capture of your proof of payment of either:

  • Credit card or
  • Bank statement or
  • eWallet account purchase history

Partially mask any full credit card and bank account numbers in your screen capture or we will not be able to process it and instead, it will be deleted.

  1. Card numbers: block all characters except the first 6 and last 4. Eg. 444444******4444
  2. IBANs: block all characters except the first 2 letters and last 4 numbers. Eg. XX******************1234
  3. All other numbers: block all characters except the first 1 and last 4. Eg. 7*****7777

Android Mobile Users

  1. On your mobile device, open the Google Play Store app.
  2. Touch the Menu icon and select 'My account'.
  3. Move down to review your orders and take a screen capture of the purchase in question.

iPhone / iPad Mobile Users

  1. Open iTunes on your computer.
  2. Click 'Sign In' and enter the Apple ID and password used to make the purchase.
  3. Click your name and select 'Account Info' from the menu.
  4. Enter your password again.
  5. Scroll down to 'Purchase History'. To the right of 'Most Recent Purchase', click 'See All'.
  6. Click the arrow to the left of the order date to see your purchase details and take a screen capture.


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